سياسة الخصوصية
Effective Date: 1st June 2025
ET2Sim (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 and the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our website or services.
1. Collection of Personal Information
We collect personal information that is necessary for us to provide our products and services. The types of personal information we may collect include:
- Full name
- Email address
- Phone number
- Billing and shipping information
- Device compatibility details (if provided)
- Payment information (processed via third-party secure gateways)
- IP address and website usage data (cookies, analytics)
We collect this information when you:
- Purchase an eSIM or other service from our website
- Contact us via email or contact forms
- Subscribe to newsletters or promotional content
- Use our website or engage with our digital services
2. Use of Personal Information
We use your personal information to:
- Process transactions and deliver eSIM products
- Provide customer support
- Communicate service updates or changes
- Improve and personalise your experience on our site
- Send marketing materials (only with your consent)
- Meet our legal and regulatory obligations
3. Disclosure of Personal Information
We may disclose your personal information to:
- Service providers (e.g., payment gateways, eSIM platform providers)
- IT and cloud storage providers
- Legal and regulatory authorities where required by law
- Our professional advisors (e.g., accountants, legal counsel)
We do not sell or rent your personal information to third parties for marketing purposes.
4. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:
- Secure servers and encrypted data transmission
- Access controls and authentication procedures
- Regular system updates and security reviews
Despite these measures, no system is 100% secure. You use our services at your own risk and should take steps to protect your personal devices and passwords.
5. International Data Transfers
Some of our service providers may store data in jurisdictions outside Australia. When this occurs, we take reasonable steps to ensure that your information is protected in accordance with Australian privacy laws.
6. Access and Correction
You have the right to access and correct your personal information. To make a request, please contact us at the details below. We may require verification of your identity before processing your request.
7. Cookies and Analytics
We use cookies and similar technologies to enhance your browsing experience and gather usage statistics. You can disable cookies in your browser settings, but this may affect the functionality of our site.
8. Marketing Communications
You may opt-in to receive marketing communications from ET2Sim. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date clearly noted. Continued use of our services after changes have been made indicates your acceptance of the revised policy.
11. Contact Us
For questions, access requests, or complaints regarding your privacy, please contact:
ET2Sim Privacy Officer
Email: support@et2sim.com.au
ABN: 33 161 296 386